Flying back on Thursday evening I pondered the sessions I’d attended, the things I’d learned and the lessons and ideas I was taking home with me and one thing was missing. A central theme.

Now, admittedly by accident, the 2009 conference appeared to be centred around “conversation”. Whether it was a direct with the users, our part in the wider conversation happening in the emerging space of social media, or in rethinking the traditional role in terms of how users were expecting to access information.

I’d love to say that content strategy was the major theme but it didn’t seem to be, although I did attend two excellent presentations on that topic (thank you Roger and David), and as ever at this conference there were many presentations aimed at ideas and theories than tool based demonstrations. Well, that’s the impression I got from the sessions I attended.

And that’s one reason I like this conference. If you want, you can immerse yourself in some “BIG TOPIC” thinking, or learn more about a particular application you already use. Add in the conversations with fellow professionals, and the chance to talk directly to most of the main vendors in our industry, and there really is no good reason why you WOULDN’T want to attend the conference.

I especially like the fact that this year the format was a little different (nice idea on the “on the hour” starting times!) and that it has retained it’s friendly and open feeling. It’s not a dreary, dull, formal industry event, it’s a vibrant, energetic, well organised and thought provoking few days.

There was even a magician!

It’s hard to say what my main take home lesson was, other than that our profession continues to straddle many disciplines and that if you want to get to the cutting edge in terms of both technology and thought, then there are many many ways you can do so.

It’s a great conference, and it was interesting to see a higher number of people commenting about it on Twitter this year.

I’m still writing up my notes from my presentation, but should have them ready soon. I will post them along with a copy of the slides for those that are interested. I’ll also cover off a question that was asked at the end that I didn’t answer very well at the time but which I have a more considered response to now.

See you all next year, right?

The next ISTC West of Scotland area group meeting will take place in Glasgow on Thursday 26th August 2010, from 7.30 pm onwards. Come along to talk about latest news and trends in communication, or just to meet other communication professionals.

The event is free and open to anyone interested in technical communication, such as technical authors, information architects, internal communication professionals, report writers, marketing writers, web content writers and graphic designers.

Venue: Waxy O’Connors pub, 44 West George Street, Glasgow, G2 1DH. Please make your way to McTurk’s Room on the middle level.

Please forward this message on to your colleagues or anyone else who may be interested.

For more information, email westscotland_areagroup @ istc.org.uk

Are you in the UK? Are you attending the Technical Communication conference in September? If not, you really should, it’s looking like it will be an excellent conference.

The conference website is starting to gear up as well, and has posted some short interviews with some of the speakers, including yours truly. They should give you a flavour of what to expect at the sessions, many of which I’m hoping to be able to attend as well.

I’d imagine planning the sessions is one of the harder jobs when organising a conference, making sure there isn’t too much overlap and the programme this year seems to have a good balance. Certainly I think there is only one overlap with a session I would like to see that I can’t attend, but that’s because I’m presenting at the same time.

Hope to see many of you there, and remember, and this is the most important thing of all.

Mine’s a Guinness!

The next ISTC technical communicators’ meeting in Glasgow will take place on Thursday 26th August 2010, from 7.30 pm onwards. Come along to talk about latest news and trends in communication, or just to meet other communication professionals.

The event is free and open to anyone interested in technical communication, such as technical authors, information architects, internal communication prodessionals, report writers, marketing writers, web content writers and graphic designers.

Venue: Waxy O’Connors pub, 44 West George Street, Glasgow, G2 1DH. Please make your way to McTurk’s Room on the middle level.

Please forward this message on to your colleagues or anyone else who may be interested. For more information, contact westscotland_areagroup[at]istc.org.uk.

A few months ago I was approached to write a piece that would be featured in a special supplement for the ISTC Communicator magazine. The supplement, sponsored by Adobe, was to be titled “The role of social media in technical communication” and after my presentation on blogging at the Technical Communications conference last year, I was asked to expand on my thoughts about blogging.

There are three other articles in the supplement, all of which look at different ways we can leverage the advantages of social media within the realm of technical communications.

Noz Urbina of Mekon opens with his vision of how we can use social media to help users get the most out of products and services, David Farbey suggests some of the ways social media can help solve some of the problems we all face as technical communicators, and RJ Jaquez of Adobe looks at how using social media can (and should) change the role of the technical communicator within a company by offering a direct way to connect to customers.

It’s a fascinating read and you can download the entire supplement here.

Organised under the ISTC, we hope you can join us for these events which are complimentary and open to all.

London Group, Adobe Offices, Regent’s Park
Sponsored by Adobe
What: The Potential of using Video in Technical Communication
When: Friday April 30th, 13:30 – 16:30
Followed by Drinks Reception and Finger Buffet hosted by Adobe
Where: Adobe Systems, 12 Park Crescent, Westminster, London W1B 1PH
Who: Everyone’s welcome (there’s no need to be an ISTC member), but places are limited
Cost: FREE

About This Event
Video is beginning to be used more frequently in technical communication. This event offers you the chance to get to grips with the basics, offering a hands-on introductory training session with Adobe Captivate, one of the popular tools available for creating and editing this type of video. We’ll also explore some of the pros and cons of using video in technical communication in a short discussion, and there’ll plenty of opportunities for networking and talking over your ideas with other technical communicators in your area over refreshments.

Matt Wicks is a professional trainer and developer of applications and eLearning within the Flash platform. He is expert in Captivate, and will provide an in-depth training session on the uses of this application for Technical Communicators.

To reserve your place, contact Elaine Cole: istc@istc.org.uk

New! Southern Group, The Brittania pub, Guildford
What: Social/networking meeting
When: Monday March 22nd, 18:30 – 21:00
Where: The Brittania, 9 Millmead, Guildford, GU2 4BE
(5 minute walk from Guildford station public car park outside pub)
Who: Everyone’s welcome (there’s no need to be an ISTC member); if you’re interested in technical communications and you’re in the area, come and meet your peers
Cost: FREE to attend; you’ll need to buy your own refreshments at the bar

About This Event
This is the first meeting of this brand new group, and will offer an opportunity to meet other technical communicators in the area in an informal setting.

Coming up!
The Southern Group is already planning an April event which will include presentations by fellow professionals. Watch out for more details in the ISTC’s InfoPlus+ newsletter.

To attend the March event or to register your interest in the April event, contact Elaine Cole: istc@istc.org.uk

Cambridge Group, CB2 Bistro, Cambridge
What: Social/networking meeting
When: Thursday March 25th, 19:00 – 21:30
Where: CB2 Bistro, Norfolk Street, Cambridge
Who: Everyone’s welcome (there’s no need to be an ISTC member); if you’re interested in technical communications and you’re in the area, come and meet your peers
Cost: FREE to attend; you’ll need to buy your own refreshments at the bar

About This Event
This is an opportunity for anyone interested in technical communication to get together with like-minded people in an informal setting, over drinks and/or dinner (some attendees will be ordering a meal, but it’s not obligatory).

To attend this event or register your interest in future Cambridge events, email Richard Truscott and Jeff Bronks: cambridge_areagroup@istc.org.uk

Time flies, particularly when a deadline looms and so it was last night when, due to this silly, short, month (which has flown by) I had to rattle out my monthly column to go in the ISTC Newsletter, InfoPlus+, toute de suite.

I mentioned this on Twitter and was promptly asked where it was published. I’ve mentioned the newsletter in passing here but realise that I’ve covered it in any more detail.

First things first, you don’t have to be a member to receive the newsletter, anyone can sign up and anyone can view the archives.

Having checked back I actually started my contributions to the newsletter in April 2008, almost two years ago, which took me by surprise. Since then I’ve been monitoring a large number of related blogs, and offering my take on the best posts from that month. I actually started doing that here but the newsletter took the focus.

The newsletter is fun, and offers me a chance to look back at some posts I’ve read but perhaps not fully digested properly and it feels good to be spreading the word about the great content that is available. There are a lot of smart people out there, and it’s good to get a chance to direct some traffic their way.