Everything Changes

A new year, a fresh challenge.

I’ve been working in the Technical Communications field my entire career. From those first days, stumbling my way around FrameMaker 4 with only a vague idea of what I should be doing (and largely using the FrameMaker User Guide as a sample of both approach and layout) to my current incarnation as Product Information Manager which involves running a team of 6 technical writers, looking at what other services we could offer to other parts of the (now) global organisation I’m part of, not to mention running a developer community website and generally advocating a product view wherever possible.

Actually, make that my previous incarnation.

As of today I’m changing roles, with a new job title of Product Operations Manager.

I’ll be working within the Product Management Team dealing with operations issues, planning and so on, and generally helping the Product Managers, and Senior Architects do their day jobs (the phrase ‘herding cats’ has been used on more than one occasion so far).

It’s very exciting, a little bit scary (in a good way), and a big step out of my comfort zone of technical communications. Whilst the principles of managing a team with multiple deliverables and differing focus areas is something I’ve been doing for a while, it’s good to have a new challenge.

The new role will take me away from technical communications, and whilst I’ll still retain a passing interest I know myself well enough that it’s only a matter of time before I lose track of developments and trends altogether. I am a sucker for new things!

I’m not sure what that means for this blog, or my other interactions with the technical communications community, but I’ll figure that out in good time.

Meanwhile, I’ve got a job description, a new boss, new teammates and a whole new world to get my head into and it’s all kicking off this week. Hence why I’m sat in a hotel room in Sunnyvale writing this blog post.

Anyway, first things first.



2 Responses to “Everything Changes”

  1. Sarah Maddox
    28 January 2013 at 19:53

    Hallo Gordon

    Wow, big change. All the very best of luck with your new role. I’m guessing communication will form a big part of it, even if it’s not what we usually call technical communication. :)

    I hope the breakfast was good.


  2. Diane Thompson
    11 February 2013 at 19:13

    Wow, I am amazed there is a company out there that realizes this is an important position to create. When I think of the person-hours we could have saved it anyone, ANYONE was doing some coordination, much less someone who had been in several positions that fed into that coordination. Herding cats indeed! Wishing you all the best in this and hope to be revisiting to see what the challenge is bringing to you. Planning on borrowing from that information for my own blog, thank you very much. Plagiarizing is such an ugly word, don’t you think? Sort of kidding.