Comments on: Selling ourselves http://www.onemanwrites.co.uk/2009/10/15/selling-ourselves/ musings on technical communications Sat, 04 Feb 2012 20:40:22 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Cecily http://www.onemanwrites.co.uk/2009/10/15/selling-ourselves/comment-page-1/#comment-14750 Cecily Fri, 16 Oct 2009 08:35:28 +0000 http://www.onemanwrites.co.uk/?p=458#comment-14750 Very true - though the remedy is a little daunting too. Our marketing department recently did a user survey for one of our products. Three questions about help and documentation were carefully crafted, but all were dropped at the last minute because the survey was too long! To my mind, asking users' views of the product and related services with NO mention of doc implies we (as a company) don’t care about it, or at least don’t think about it. Grr. Very true – though the remedy is a little daunting too.

Our marketing department recently did a user survey for one of our products. Three questions about help and documentation were carefully crafted, but all were dropped at the last minute because the survey was too long! To my mind, asking users’ views of the product and related services with NO mention of doc implies we (as a company) don’t care about it, or at least don’t think about it. Grr.

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