Comments on: Landing Pads http://www.onemanwrites.co.uk/2009/06/20/landing-pads/ musings on technical communications Sat, 04 Feb 2012 20:40:22 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By:   Weekly links roundup by Communications from DMN http://www.onemanwrites.co.uk/2009/06/20/landing-pads/comment-page-1/#comment-12670   Weekly links roundup by Communications from DMN Sat, 04 Jul 2009 10:32:20 +0000 http://www.onemanwrites.co.uk/?p=365#comment-12670 [...] McLean discusses landing pads in relation to online [...] [...] McLean discusses landing pads in relation to online [...]

]]> By: Landing Pads Writer River http://www.onemanwrites.co.uk/2009/06/20/landing-pads/comment-page-1/#comment-12511 Landing Pads Writer River Tue, 23 Jun 2009 10:25:02 +0000 http://www.onemanwrites.co.uk/?p=365#comment-12511 [...] Landing Pads - The concept is simple enough. You create a single topic that will be displayed to the user when they bash our old friend the F1 button. That topic is unique to the help system and, based on context, can be used to display a smarter set of links to potentially useful information. Gordon | June 23, 2009 | permalink   [...] [...] Landing Pads – The concept is simple enough. You create a single topic that will be displayed to the user when they bash our old friend the F1 button. That topic is unique to the help system and, based on context, can be used to display a smarter set of links to potentially useful information. Gordon | June 23, 2009 | permalink   [...]

]]> By: Gordon McLean http://www.onemanwrites.co.uk/2009/06/20/landing-pads/comment-page-1/#comment-12501 Gordon McLean Mon, 22 Jun 2009 18:13:54 +0000 http://www.onemanwrites.co.uk/?p=365#comment-12501 Margaret - I'll direct our sales team your way then (sorry, it's all locked down). You are correct that Indexing is a dying art. Personally it's something I know the basics of but not much more, and feedback from our users is that they just search the online help, so it's not as crucial for us, as long as the content contains the right terminology I guess? Margaret – I’ll direct our sales team your way then (sorry, it’s all locked down).

You are correct that Indexing is a dying art. Personally it’s something I know the basics of but not much more, and feedback from our users is that they just search the online help, so it’s not as crucial for us, as long as the content contains the right terminology I guess?

]]> By: Margaret http://www.onemanwrites.co.uk/2009/06/20/landing-pads/comment-page-1/#comment-12500 Margaret Mon, 22 Jun 2009 18:01:47 +0000 http://www.onemanwrites.co.uk/?p=365#comment-12500 I'd like to see the finished product, Gordon. Having floundered around in Microsoft and other Help systems for various products, I have often felt than no one considered the user, especially when it seemed nothing was named what a user would want to search for. Indexing, which is an art, is far less common today than when I started in Tech Com field. And judging by the poor indexing available in many Help systems, a lost and misunderstood one. The Help usually does contain the needed information, but the expected tags or keys to finding it are obscured in creative or proprietary terminology. If the poor user already knows the new software's terminology, s/he no longer needs the Help! I’d like to see the finished product, Gordon. Having floundered around in Microsoft and other Help systems for various products, I have often felt than no one considered the user, especially when it seemed nothing was named what a user would want to search for. Indexing, which is an art, is far less common today than when I started in Tech Com field. And judging by the poor indexing available in many Help systems, a lost and misunderstood one. The Help usually does contain the needed information, but the expected tags or keys to finding it are obscured in creative or proprietary terminology. If the poor user already knows the new software’s terminology, s/he no longer needs the Help!

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