Comments on: Conversation V.I.P.s http://www.onemanwrites.co.uk/2007/12/29/conversation-vips/ musings on technical communications Tue, 07 Oct 2008 02:56:22 +0000 http://wordpress.org/?v=2.6.1 By: Technical writers and conversations « just write click http://www.onemanwrites.co.uk/2007/12/29/conversation-vips/#comment-2813 Technical writers and conversations « just write click Fri, 04 Apr 2008 20:29:16 +0000 http://www.onemanwrites.co.uk/2007/12/29/conversation-vips/#comment-2813 [...] Gordon McLean’s post cites Marketing and Sales as a strong tie-in, and sure, I’ve seen that and worked in that type of environment. Marketing concepts such as Business Service Management and white papers about ITIL were the primary reason and communication idea I used when I started my blog at talk.bmc in 2005. Product documentation that helps drive sales or close deals is a great method for proving our value. [...] [...] Gordon McLean’s post cites Marketing and Sales as a strong tie-in, and sure, I’ve seen that and worked in that type of environment. Marketing concepts such as Business Service Management and white papers about ITIL were the primary reason and communication idea I used when I started my blog at talk.bmc in 2005. Product documentation that helps drive sales or close deals is a great method for proving our value. [...]

]]> By: Charles http://www.onemanwrites.co.uk/2007/12/29/conversation-vips/#comment-1654 Charles Mon, 07 Jan 2008 02:39:39 +0000 http://www.onemanwrites.co.uk/2007/12/29/conversation-vips/#comment-1654 Killer concept. I elaborated on your post on my site: http://charlesjeter.com/2007/12/29/web-20-one-man-writes-conversation-vips/ I apply it towards the thread I've been researching in Web 2.0 and Technical Support. "What we’re looking at is, in this writer/technician’s humble opinion, is the new requirement of the skill set of effective written communication within the ranks of Support Technicians. This is a change that is going to require stronger skills within the support ranks than merely answering phone calls, although that will always be part of their jobs." Killer concept. I elaborated on your post on my site:
http://charlesjeter.com/2007/12/29/web-20-one-man-writes-conversation-vips/

I apply it towards the thread I’ve been researching in Web 2.0 and Technical Support.

“What we’re looking at is, in this writer/technician’s humble opinion, is the new requirement of the skill set of effective written communication within the ranks of Support Technicians. This is a change that is going to require stronger skills within the support ranks than merely answering phone calls, although that will always be part of their jobs.”

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